Consumers are not deciding whether to trust AI agents in absolute terms; they are setting conditions for delegation. Drawing on a survey of 1,050 consumers across mainland China, Hong Kong and Taiwan, this article examines how approval steps, spending limits, verified identity and human escalation shape trust, and why the winning agentic products will be those that make autonomy bounded, transparent and recoverable when mistakes happen.

AI agents are moving consumers beyond simple assistance towards delegated action, but adoption is not progressing at the same speed. Blackbox research across mainland China, Hong Kong and Taiwan shows that consumers are increasingly comfortable using AI to inform decisions, while remaining more cautious about allowing it to act autonomously. The real adoption challenge lies in permission, control and trust.

The Blackbox CX Playbook 2026 explores how brands can turn customer experience research into sharper decisions, stronger loyalty and more connected journeys across digital, human and AI-enabled touchpoints.

With the April 2026 launch of the National Space Agency of Singapore (NSAS), the city-state is positioning to capture a share of the projected US$1.8 trillion global space economy. Rather than pursuing vertical launch competition, Singapore is leveraging its logistics heritage and engineering base to focus on niche orbital services and geospatial analytics. This pragmatic strategy aims to establish a world-class "SG-Space" brand within the decade.

In this Op-Ed, David Black critiques the "quantum fallacy"—the overreliance on behavioural nudges to solve systemic crises. While effective for micro-decisions, nudges cannot replace structural reform. This piece calls for a synthesis of behavioural science, AI, and systems thinking to address the underlying drivers of Southeast Asia’s complex economic and social challenges.

Algorithms and Ambitions
This unique study examines how young Singapore investors (aged 25–39) are integrating artificial intelligence (AI) tools into their financial lives. It confirms that this digitally-native cohort has already executed a universal shift in behaviour, with 100% adoption of AI for investment decisions. This rapid, total integration of the 'AI co-pilot' presents an existential challenge to traditional financial advice models, demanding a new strategic response from financial institutions and technology providers.

As AI becomes more prevalent across sectors, robust governance is essential. Singapore's Model AI Governance Framework leads the way, addressing key concerns from accountability to security. Explore how this framework aligns with regional perceptions and what it means for the future of AI in Southeast Asia.

Discover how Singapore's pioneering AI Governance Framework leads the way in shaping the future of AI technology and governance standards across Southeast Asia, as we shed light on its role in fostering trust and setting regional benchmarks.