Insured But Insecure
Singaporeans on Private Health Insurance, Transparency, and Trust
A New Insights Report by Blackbox Research
Singapore’s healthcare model has long been admired for its balance — but that balance is shifting. Rising costs, confusing policy terms, and recent controversies like Great Eastern’s hospital access pause have shaken public confidence in private health insurance.
This report unpacks the cracks in the current system — revealing how protected Singaporeans really feel, what they understand (or don’t), and where trust is faltering.
It’s a wake-up call for insurers, policymakers, and healthcare leaders.
Download the full report and get ahead of the trust gap.
What’s Inside the Report?
Five key insights into how Singaporeans perceive coverage, costs, and complexity
Data on trust, satisfaction, and system comprehension
Lessons for insurers and government to restore faith in private health coverage
All delivered using Blackbox FastTrack — insights in 72 hours
Why You Should Read It
To uncover the silent frustrations of policyholders before they become vocal crises
To benchmark your organisation’s communications and coverage clarity
To explore how insurers can move from selling protection to offering peace of mind
To turn rising pressure into strategic opportunity
Who Is It For?
This report is essential reading for:
Health insurers navigating rising consumer expectations
Regulators and policymakers concerned with cost, access, and public trust
Corporate HR and benefits leaders reassessing insurance partnerships
Communications and brand teams managing public perception in a sensitive sector
Blackbox is Asia’s leading provider of decision intelligence. Reach out to us to find out how our holistic range of market research solutions can help your organisation make decisions that matter.