Hungry for Choice
Are Singapore’s consumers and food businesses paying the price of reduced competition in food delivery?
A CONSUMER SURVEY AND EXPERT INSIGHTS REPORT BY BLACKBOX RESEARCH
Food delivery is now part of weekly life for almost two-thirds of Singapore consumers, but a market dominated by two major apps is changing the trade-offs behind that convenience. Based on a nationwide survey of 1,001 active users and interviews with five industry experts, Hungry for Choice examines how competition shapes restaurant choice, total checkout costs, service quality and the pressures facing local food businesses.
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What’s Inside the Report?
Why choice matters: 83% of consumers want restaurants available across multiple delivery apps, allowing them to compare before deciding where to order.
The real checkout experience: 69% have abandoned an order at the payment stage, with unexpectedly high final prices and additional fees major reasons why.
What consumers fear from reduced competition: 85% worry about higher delivery charges, while 75% expect longer delivery times.
The squeeze on local food businesses: Consumers and experts examine how fewer platform options could weaken restaurants’ negotiating power and push costs through to diners.
What a healthy market looks like: The report explores contestability, restaurant exclusivity and the conditions needed to keep platforms competing on price, service and experience.
Who Is It For?
This report is essential reading for:
Food delivery platforms and digital marketplace leaders navigating a more concentrated and closely scrutinised market.
Restaurants, F&B groups and local food businesses assessing the commercial impact of platform fees, exclusivity and reach.
Policymakers and regulators focused on competition, consumer protection and Singapore’s digital economy.
Business leaders, investors and strategists tracking the economics and sustainability of platform-based commerce.
Media, researchers and industry bodies examining cost-of-living pressures, consumer behaviour and the future of food delivery.
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