Monthly Spotlight

Bots Not Hot: Only 6% of Singaporeans Often Use Chatbots

Despite the recent roll-out by Government Ministries, Statutory Boards and businesses in Singapore, the public is still slow on the uptake of chatbots – computer programs designed to engage in natural conversation.

More than 60% of Singaporeans are still unaware of chatbots introduced by the likes of Gov.sg and DBS amongst others.

It is still early days, however, with more than 3 in 5 of all Singaporeans (66%) viewing the technology as a good move which will “help enhance the overall quality of government-citizen interaction”.

Frequency of Usage of Chatbots

Chatbots Enhancing Overall Quality of Government-Citizens Interactions

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