Black Box

Archive for the ‘Monthly Community Sentiment Singapore (YKA)’ Category

YKA January 2018: The Changing Digital Diet in Singapore: Winners and Losers

February 28th, 2018 Posted in Monthly Community Sentiment Singapore (YKA)

Find out where Singaporeans have been spending more/less screen time in the past 6 months and how age is becoming a big factor in the digital landscape.

Also, with the recent SkillsFuture scam and the Keppel O&M scandals coming to light, how do Singaporeans feel about the way fraud and corruption cases are being dealt with compared to times past?

YKA - Jan 2018

#YKA Review 2017: The Stories and Personalities of 2017 (Singapore)

January 26th, 2018 Posted in Monthly Community Sentiment Singapore (YKA)

Find out which stories and which people (good and bad) topped our monthly updates last year. Also – what do Singaporeans see ahead in Budget 2017?

YKA - Dec 2017

#YKA November: What’s Next for The Workers’ Party?

December 15th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Following Low Thia Khiang’s announcement that he would be stepping down as the Secretary-General for the Workers’ Party in the next committee elections, YKA in November reveals that two in five Singaporeans (40%) do not know who they would like to see become the next party leader.

This month we also look at sexual harassment in the Singapore workplace and the decline of print media.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for November 2017.

YKA - November 2017

#YKA October: Hot Property: Singaporeans Upbeat About House Prices and Home Sharing

November 17th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

For months, Singaporeans have been gripped by a series of high profile en bloc sales. With residents cashing in on collective sales, we find out what the wider property outlook is amongst Singaporeans in October’s issue of YKA.

We also measured early public sentiment towards the new Singapore President and reveal how younger Singaporeans increasingly rely on their smartphone apps for a variety of day to day needs.

YKA - October 2017

#YKA September: PM Lee Calls It Right – Government Is Paying A Price for Reserved Presidency

October 13th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

It seems PM Lee’s prediction that the Government might suffer because of the reserved election was indeed prescient. Speaking in September, the PM said ‘Did I know that this subject would be a difficult one? That it would be unpopular and would cost us votes? Yes, I knew. If I do not know that these are sensitive matters, I cannot be in politics.’

YKA polling results from September show across the board declines for the PAP Government. Community satisfaction slipped six percentage points from 76% to 70% while the Blackbox Government Satisfaction Index (GSI) dropped 3 points to 79. Government numbers for the month fell across 15 areas (out of 21).

This month’s YKA also shines a light on up and coming Chinese tech brands and why they are a hit with Singapore youth.

YKA - September 2017

#YKA August: Singaporeans Taking The North Korea Crisis Seriously

September 19th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

YKA in August reveals that about 9 in 10 Singaporeans have been keeping up with news of the escalating tensions between North Korea and the US with nearly half believing that both countries are likely to go to war.

We also look at this year’s National Day Parade and the increasing presence of drones in everyday lives.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for August 2017.

YKA - August 2017

#YKA July: 3 in 4 Singaporeans Say Singapore Will Be Cashless by 2030

August 15th, 2017 Posted in Monthly Community Sentiment Singapore (YKA) , Uncategorized

Our latest YKA findings reveal that Singaporeans are beginning to embrace digital payments in a big way.

We also shed light on Singapore’s take on the “Small States should act as Small States” debate and the Pink Dot Rally 2017.

YKA - July 2017

#YKA June – Singaporeans’ Take on the OBOR Initiative

July 21st, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

In June, YKA shone a light on China’s One Belt, One Road push.

We also look at recent scandals surrounding local charities and reveal how the most recent MRT breakdowns are impacting on public transport ratings for the Government.

YKA - June 2017

#YKA May – Singaporeans Keen on Car-Free Orchard Road

June 20th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Nearly half of all Singaporeans polled feel that making Orchard Road a car-free space can help wake the sleepy shopping street from its slumber.

Congested traffic aside, what are some of the reasons for the declining popularity of Singapore’s most famed shopping paradise?

Read on below to find out more and see the latest Singapore Government Satisfaction Index for May 2017.

YKA - May 2017

#YKA April – Bot or Not: Perceptions of Customer Service in AI

May 25th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Facebook and Microsoft have gone head-to-head with new “chatbots” – digital contacts on your phone whom you can text if you want something done. In light of such advancement, chatbots, which can work any and all times of the day and can be trained up instantly, are touted to replace Customer Service agents in the future. However, our latest YKA findings reveal that Singaporeans are still lukewarm about adopting automated artificial intelligence.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for April 2017.

YKA - Apr 2017