Despite the recent roll-out by Government Ministries, Statutory Boards and businesses in Singapore, the public is still slow on the uptake of chatbots – computer programs designed to engage in natural conversation.
More than 60% of Singaporeans are still unaware of chatbots introduced by the likes of Gov.sg and DBS amongst others.
It is still early days, however, with more than 3 in 5 of all Singaporeans (66%) viewing the technology as a good move which will “help enhance the overall quality of government-citizen interaction”.
Frequency of Usage of Chatbots
Chatbots Enhancing Overall Quality of Government-Citizens Interactions