Black Box

#YKA April – Bot or Not: Perceptions of Customer Service in AI

May 25th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Facebook and Microsoft have gone head-to-head with new “chatbots” – digital contacts on your phone whom you can text if you want something done. In light of such advancement, chatbots, which can work any and all times of the day and can be trained up instantly, are touted to replace Customer Service agents in the future. However, our latest YKA findings reveal that Singaporeans are still lukewarm about adopting automated artificial intelligence.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for April 2017.

YKA - Apr 2017