Black Box
Knowledge Centre

#YKA August: Singaporeans Taking The North Korea Crisis Seriously

September 19th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

YKA in August reveals that about 9 in 10 Singaporeans have been keeping up with news of the escalating tensions between North Korea and the US with nearly half believing that both countries are likely to go to war.

We also look at this year’s National Day Parade and the increasing presence of drones in everyday lives.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for August 2017.

YKA - August 2017

NDR Speech 2017: Catch Up Nation?

August 22nd, 2017 Posted in Blackbox in the Media

Yahoo published findings from a Blackbox study conducted amongst 500 Singaporeans to find out their perspectives on Prime Minister Lee’s National Day Rally speech this year.

The Smart Nation segment was viewed as the highlight by 40 per cent of Singaporeans, followed by diabetes at 34 per cent and preschools at 12 per cent.

The integrated national sensor network, the “eat less and healthily” message and the new centralised training institute for preschool teachers were singled as the most relevant messages within their respective themes.

#YKA July: 3 in 4 Singaporeans Say Singapore Will Be Cashless by 2030

August 15th, 2017 Posted in Monthly Community Sentiment Singapore (YKA) , Uncategorized

Our latest YKA findings reveal that Singaporeans are beginning to embrace digital payments in a big way.

We also shed light on Singapore’s take on the “Small States should act as Small States” debate and the Pink Dot Rally 2017.

YKA - July 2017

Blackbox survey shows that 86 percent of online shoppers will likely purchase from Amazon’s new local app

July 30th, 2017 Posted in Blackbox in the Media

Blackbox’s survey on Amazon and other key players in the Singapore e-commerce landscape was revisited by TechinAsia. Commenting on the competition between Amazon and Alibaba-backed Lazada, Blackbox Managing Director David Black said, “It is a West meets East crossroads so other big global players will also be looking closely to see if the Amazon bandwagon can be halted by a Chinese giant with genuine global aspirations. It really is a fight for the future.”

#YKA June – Singaporeans’ Take on the OBOR Initiative

July 21st, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

In June, YKA shone a light on China’s One Belt, One Road push.

We also look at recent scandals surrounding local charities and reveal how the most recent MRT breakdowns are impacting on public transport ratings for the Government.

YKA - June 2017

Lee Family Dispute Survey Results in the News

July 3rd, 2017 Posted in Blackbox in the Media

Findings from a Blackbox study conducted regarding the Oxley Road issue were reported in various Singapore and international media outlets including South China Morning Post, Yahoo News and TODAY.

#YKA May – Singaporeans Keen on Car-Free Orchard Road

June 20th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Nearly half of all Singaporeans polled feel that making Orchard Road a car-free space can help wake the sleepy shopping street from its slumber.

Congested traffic aside, what are some of the reasons for the declining popularity of Singapore’s most famed shopping paradise?

Read on below to find out more and see the latest Singapore Government Satisfaction Index for May 2017.

YKA - May 2017

Fake News Continues to Concern Singaporeans

June 19th, 2017 Posted in Blackbox in the Media

In an article entitled “The Big Read: In an era of fake news, the truth may not always be out there” by TODAY which addresses the flourishing of fake news, Blackbox managing director and founder David Black shares his thoughts on what is fake news, and why its growing prevalence matters to Singaporeans. Select excerpts below:

Speaking to TODAY, Blackbox Research managing director David Black said a fake news item tends to be picked up and shared if it is perceived as “threatening the community or accepted moral standards”. Information on purported flouting of health and food regulations typically gains instant traction, said Mr Black, referring to the hoax circulating in January that FairPrice’s house brand of rice was made of plastic. The supermarket chain subsequently debunked the hoax on its Facebook page. “Singaporeans, like everyone on social media, typically assume prima facie accuracy when reading news within their personal and social space – on Facebook and Twitter news feeds as well as messaging apps,” Mr Black said. “People tend to trust their connections, which in turn diminishes their cognitive filters and critical thinking abilities, making social media feeds fertile ground for fake news to breed.”

Mr Black argued that bringing regulations up to speed with the new media environment was “inevitable”. “Unfortunately, technology is not yet at a point where it weeds out plain untruths,” he said. “The truth is that self-regulation and media literacy are ineffective tools against propaganda whose sole aim is to manipulate the truth.”

#YKA April – Bot or Not: Perceptions of Customer Service in AI

May 25th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Facebook and Microsoft have gone head-to-head with new “chatbots” – digital contacts on your phone whom you can text if you want something done. In light of such advancement, chatbots, which can work any and all times of the day and can be trained up instantly, are touted to replace Customer Service agents in the future. However, our latest YKA findings reveal that Singaporeans are still lukewarm about adopting automated artificial intelligence.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for April 2017.

YKA - Apr 2017

Fake News Also a Growing Worry in Singapore

May 3rd, 2017 Posted in Blackbox in the Media

An independent study conducted by Blackbox Research revealed that many Singaporeans are concerned about fake news, especially online and on social media sites. About 42% of all Singaporeans polled commented that they regularly wonder if the news they read online is true or false.

The proliferation of fake news also worries Singaporeans. Around 61% of those polled say they worry about reading fake news online to “some” extent, with one-third of them concerned about fake news “a lot”.

Nearly half of the survey population (47%) believe that at least “some” of the local news on social media is fake. Mainstream media news sites such as SPH, MediaCorp and Yahoo are seen as being far less likely to publish fake or misleading news compared to emerging online news outlets.

Some of the findings were published in The Straits Times on 1 May 2017. For the full report, please see below.

YKA -Apr-2017-Poll Findings – Fake News