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#YKA June – Singaporeans’ Take on the OBOR Initiative

July 21st, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

In June, YKA shone a light on China’s One Belt, One Road push.

We also look at recent scandals surrounding local charities and reveal how the most recent MRT breakdowns are impacting on public transport ratings for the Government.

YKA - June 2017

Lee Family Dispute Survey Results in the News

July 3rd, 2017 Posted in Blackbox in the Media

Findings from a Blackbox study conducted regarding the Oxley Road issue were reported in various Singapore and international media outlets including South China Morning Post, Yahoo News and TODAY.

#YKA May – Singaporeans Keen on Car-Free Orchard Road

June 20th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Nearly half of all Singaporeans polled feel that making Orchard Road a car-free space can help wake the sleepy shopping street from its slumber.

Congested traffic aside, what are some of the reasons for the declining popularity of Singapore’s most famed shopping paradise?

Read on below to find out more and see the latest Singapore Government Satisfaction Index for May 2017.

YKA - May 2017

Fake News Continues to Concern Singaporeans

June 19th, 2017 Posted in Blackbox in the Media

In an article entitled “The Big Read: In an era of fake news, the truth may not always be out there” by TODAY which addresses the flourishing of fake news, Blackbox managing director and founder David Black shares his thoughts on what is fake news, and why its growing prevalence matters to Singaporeans. Select excerpts below:

Speaking to TODAY, Blackbox Research managing director David Black said a fake news item tends to be picked up and shared if it is perceived as “threatening the community or accepted moral standards”. Information on purported flouting of health and food regulations typically gains instant traction, said Mr Black, referring to the hoax circulating in January that FairPrice’s house brand of rice was made of plastic. The supermarket chain subsequently debunked the hoax on its Facebook page. “Singaporeans, like everyone on social media, typically assume prima facie accuracy when reading news within their personal and social space – on Facebook and Twitter news feeds as well as messaging apps,” Mr Black said. “People tend to trust their connections, which in turn diminishes their cognitive filters and critical thinking abilities, making social media feeds fertile ground for fake news to breed.”

Mr Black argued that bringing regulations up to speed with the new media environment was “inevitable”. “Unfortunately, technology is not yet at a point where it weeds out plain untruths,” he said. “The truth is that self-regulation and media literacy are ineffective tools against propaganda whose sole aim is to manipulate the truth.”

#YKA April – Bot or Not: Perceptions of Customer Service in AI

May 25th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Facebook and Microsoft have gone head-to-head with new “chatbots” – digital contacts on your phone whom you can text if you want something done. In light of such advancement, chatbots, which can work any and all times of the day and can be trained up instantly, are touted to replace Customer Service agents in the future. However, our latest YKA findings reveal that Singaporeans are still lukewarm about adopting automated artificial intelligence.

Read on below to find out more and see the latest Singapore Government Satisfaction Index for April 2017.

YKA - Apr 2017

Fake News Also a Growing Worry in Singapore

May 3rd, 2017 Posted in Blackbox in the Media

An independent study conducted by Blackbox Research revealed that many Singaporeans are concerned about fake news, especially online and on social media sites. About 42% of all Singaporeans polled commented that they regularly wonder if the news they read online is true or false.

The proliferation of fake news also worries Singaporeans. Around 61% of those polled say they worry about reading fake news online to “some” extent, with one-third of them concerned about fake news “a lot”.

Nearly half of the survey population (47%) believe that at least “some” of the local news on social media is fake. Mainstream media news sites such as SPH, MediaCorp and Yahoo are seen as being far less likely to publish fake or misleading news compared to emerging online news outlets.

Some of the findings were published in The Straits Times on 1 May 2017. For the full report, please see below.

YKA -Apr-2017-Poll Findings – Fake News

#YKA March – Water Price Hike Sees the Govt take a (Public) Bath

April 27th, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Our latest YKA findings reveal that Singaporeans are far from happy about the recent increase in water prices. Around 2 in 3 do not buy the Government’s reasoning for the hike. Is the Government now guilty of taking missteps with utilities as it did previously with public transport?

Our exclusive forensics on the 2017 Budget also show that Singaporeans rate the latest Budget lower than in 2016 and have struggled to identify any clear winners this year.


#YKA February – Singapore Politics: Four in Ten 4G Leaders are not as Good as Previous Generations

March 31st, 2017 Posted in Monthly Community Sentiment Singapore (YKA)

Leadership was very much a topic again in February, following Prime Minister Lee’s appearance on BBC’s flagship global interview show, ‘Hard Talk’. In the wake of this, we asked Singaporeans how they feel the next generation of Singaporean leaders are shaping up.


SG-Budget 2017: Singaporeans Call for More Support of Older PMETs

February 17th, 2017 Posted in White Papers and Public Research

SG Budget 2017 Infographic – Updated


On February 20th 2017, Singapore’s 51st Budget will be announced in Parliament by Finance Minister Heng Swee Keat. Exclusive Blackbox polling on the Budget shows that Singaporeans have the economy very much at the forefront of their minds. They are now increasingly worried about future job prospects for older professionals, managers, executives and technicians (PMETs). Despite satisfaction amongst the general public with future adult educational opportunities (70%) and SkillsFuture (72%), this is not translating into confidence about older professionals’ job prospects. Clearly, with tough economic times persisting, fears are rising amongst white collar professionals, who are now looking to the Government for leadership as the Singapore economy transforms.

Besides the economy, healthcare is also a clear worry for the Government: only 34% of Singaporeans are satisfied with current cost levels and only 39% are satisfied with clinic waiting times.

Further findings from Blackbox’s pre-Budget polling show:

  • Two-thirds (66%) of Singaporeans think that the priority for the 2017 Budget should be on the economy and employment opportunities, vs. 17% who think that priority should be given to healthcare, 8% on social welfare, 7% on transport, 6% on education and 4% on housing.
  • 34% of Singaporeans say that the top economic priority should be job opportunities for PMETs. Currently, 34% of Singaporeans are satisfied with job opportunities for older PMETs, vs. 41% who are satisfied with opportunities for older blue collar workers.
  • In terms of new measures required across policy areas, Singaporeans responded as follows:

  • Singaporeans also expressed their priorities in the following areas:

AI: Are Asians Ready to Embrace Non-Human Alternatives in Everyday Life?

February 7th, 2017 Posted in White Papers and Public Research

Is artificial intelligence (AI) finally about to enter our everyday reality? 

Whether it’s your home, your car, your supermarket or your local family restaurant, artificial intelligence looks set to enter our everyday lives in a big way.

As recently featured on Yahoo News Singapore, Blackbox Research has put together an exclusive white paper looking at how Asians currently feel about robots and artificial intelligence becoming part of their everyday reality, whether it be at home or in other areas of life.

Our five country regional survey found that most Asians are indeed relaxed about AI becoming part of everyday life, albeit to varying degrees across different aspects of life. Most surprising is how people across Asia have a different take on the topic, highlighting cultural differences. Of real interest, however, is how the Chinese, more than any other people are ready to embrace AI in their lives. What does this tell us about the future of employment in the country with the most number of working people globally?

Most importantly, although previously confined to the shackles of science-fiction, the conversation about AI has now shifted quite markedly from a technology discussion into a community and lifestyle discussion. As such, AI is very much a topic about life today: how much governments, communities and consumers are willing to accept when it comes to transferring ordinary, everyday responsibilities to non-human intelligence.